Investigator Site Resource Centre
Dedicated site to assist users of ICON Central Laboratories' Services
Investigator Site Resource Centre
The Investigator Site Resource Center has been designed especially for YOU, the Clinical Investigators and Study Coordinators who use our central laboratory services.
Here, you will find answers to frequently asked questions and be able to access other resources to more efficiently manage the laboratory component of your study.
ICON Central Laboratories’ Global Call Centre Hours of Operation
ICON Central Laboratories operates a global call center that operates 24 hours a day throughout weekdays, with additional coverage on weekends at various locations covering the hours in the table below:
| Monday | 24 HRS |
| Tuesday | 24 HRS |
| Wednesday | 24 HRS |
| Thursday | 24 HRS |
| Friday | 24 HRS |
| Saturday | 12am midnight – 4pm (EST) 12am midnight – 9pm (GMT) |
| Sunday | 9am – 5pm (EST) 2pm – 10pm (GMT) |
Contact Site Services via our call centre at +1(919) 674-5474 or by using one of the toll free numbers below
| Argentina | 0-800-222-2602 |
| Australia | 1800881823 |
| Austria | 0800-295306 |
| Belgium | 0-800-74-152 |
| Brazil | 8008921061 |
| Chile | 1230-020-4346 |
| China - North | 10-800-713-1446 |
| China - South | 10-800-1301-406 |
| Colombia | 01-8005-1-81468 |
| Denmark | 808-87-278 |
| Estonia | 800-0111371 |
| Finland | 0800-9-18199 |
| France | 0800915589 |
| Germany | 0-800-180-6766 |
| Greece | 0800-1809-203-9542 |
| Hong Kong | 800-93-0646 |
| Hungary | 06800 19035 |
| India | 000-800-100-3316 |
| Ireland | 1800-550-203 |
| Israel | 1-809-31-5679 |
| Italy | 800-87-4092 |
| Japan | 00531-13-1504 |
| Latvia | 800-2461 |
| Malaysia | 1-800-815-060 |
| Mexico | 001-8002814656 |
| Netherlands | 0800-0228527 |
| New Zealand | 0800-444-711 |
| Norway | 80014910 |
| Peru | 80054424 |
| Philippines | 1-800-1-116-1007 |
| Poland | 00-800-111-3950 |
| Portugal | 800-863-313 |
| Russia | 8-10-8002-8993011 |
| Slovakia | 0800-001673 |
| South Africa | 0800-983-142 |
| South Korea | 00308-13-2368 |
| Spain | 900-941-335 |
| Sweden | 020-799-922 |
| Switzerland | 0800-562-591 |
| Taiwan | 00-8011-489-41 |
| Thailand | 001-800-13-203-9546 |
| United Kingdom | 0808-101-3860 |
| United States | 1-877-797-4422 |
