Interactive Response Technology


Clinical trial protocols are becoming more complex as clients seek to achieve multiple objectives with a single protocol.  The management of clinical supplies continues to be a cause for budget creep and potential timeline delay.  This along with the demand for near real-time critical data to support study decision making has meant that clinical teams require an effective way to manage these challenges.  

Interactive Response Technology (IRT) systems can assist with solving these challenges as they effectively manage patient enrolment, randomisation, dosing, clinical supplies, data integrations, drug returns and drug reconciliation.  

Innovative solutions from an expert team

We provide innovative solutions to support you in the proactive management of sites, patients, and clinical supplies. 

Experienced project management 
You will be partnered by a project manager who will be your main point of contact for the lifetime of your study.  They will identify the optimal solutions and governance models to meet the protocol and stakeholder objectives. Our project managemet team have a minimum of 6 years experience.  

Applied Innovation
FLEX ADVANTAGE our IRT platform, offers enhanced randomisation and clinical supply management capabilities. It empowers study teams with a full complement of real time web reports available via a customisable dashboard. Its ad hoc reporting capability enables users to easily create custom reports and drill down functionality for better interaction and analysis of study data.

Seamless data integration
FLEX ADVANTAGE can be integrated with ICON technology solutions such as ADDPLAN, FIRECREST, ICONIK, Medical Imaging and external EDC, drug distributor and drug supply forecasting systems, providing study teams with complete visibility of the clinical supply chain, from distributor to patients.   

Robust System Development Life Cycle (SDLC)
Our SDLC has successfully passed regulatory, sponsor, and internal audits. Control points during each phase coupled with compliance and QA reviews ensure the delivery of a quality system.

24 hour Help Desk support
The ICON Help Desk is available 24 hours a day, 7 days a week via email or phone, staffed by ICON employees.  We support over 140 languages, and more than 90% of calls are addressed on the first call.

Patient centric services

  • Management of patient enrolment to prevent over recruitment
  • Randomisation and treatment schemes to assign the right treatment at the right time to the right patient
  • Manage assignment of treatments and complex dose titrations to patients

Trial management and support

  • Clinical supplies management – automated site and depot medication inventory control, including expiry date management and drug recall
  • Coordination of forecasting vendors and other ICON services to improve the speed of data analysis for key trial milestones
  • Full adaptive trial support

In depth knowledge of trials and systems
We specialise in the design, development, validation, and management of Interactive Web Response Systems (IWRS) for Phase I-IV clinical trials. We have over 20 years of experience in the IRT industry managing studies ranging from small to large, complex, multinational projects.

Our study teams have a vast understanding of the technical and clinical elements of an IRT system. This equips them to focus on defining, building and managing an IRT solution t hat will effectively support your protocol and trial requirements.  

  • 1800+ studies implemented worldwide with 300+ current active studies   
  • Extensive experience in over 28 therapeutic areas
  • Management of over 50,000 sites in 85 countries, and over 25 million patient transactions 
  • 75+ Adaptive randomisation and 15 Adaptive Trial Design  studies
  • Customer satiisfaction - reflected by 80% repeat business