Investigator Site Support Services


From our extensive experience managing global clinical trials we know, that streamlined communication and timely follow-up are critical elements to success.

When you select ICON Central Laboratories to support the laboratory component of your global study you will work directly with one global Project Manager. Your global Project Manager will work with a team of regionally based staff to coordinate every facet of your study, from custom setup and logistics planning to daily query resolution, and final data lock. In short, your global Project Manager will make your life easier by offering you one central point of contact.

Study Metrics

ICON Central Laboratories provides a number of tools to measure study progress and the quality of our services. Working with you to establish key indicators and benchmarks for performance is an important part of the service we offer our clients. Our reporting tools include:

  • ICOLabs – our remote data access tool that enables sponsors to designate study-specific key indicators and custom reports to track specific study trends.
  • ICONIK – market leading informatics at your medical monitoring staff’s fingertips.
  • Financial Tracking Reports – standard reports that track laboratory service-related expenditures for the study.
  • Standard Study Metrics – a set of industry-recognised measures for central laboratory performance in the areas of general operations, protocol initiation, site support, safety, data management, quality assurance and financial management.