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Our capabilities

The Global Strategic Solutions team at ICON, formerly DOCS, is a global leading provider of Functional Service Provision (FSP) for a reason. We offer a range of FSP models that drive the most efficient functional design for your organisation. We bring a suite of capabilities, expertise and technology to augment your operations, increase R&D efficiencies and improve the quality of portfolio and patient outcomes. We have deployed more than 60 FSP solutions across all major functions from clinical monitoring and project management through data management, statistical programming and beyond.

ICON FSP experience

  • 60+

    FSP partnerships
  • 13,000+

  • 90+



We bring operational strategies that leverage ICON’s experience and technology to augment your capabilities, increase R&D efficiencies and improve site engagement to access patient populations and deliver to timelines and milestones.
Our offering includes a range of globally scalable FSP solutions that are customised to provide support where and when you need it. We have significant experience in providing bespoke FSP solutions, particularly in:

  • Clinical monitoring
  • Data management
  • Project management
  • Biostatistics and programming
  • Study start-up and regulatory
  • Pharmacovigilance
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We have over 700 roles open globally right now

See our available roles

Key benefits

  • Portfolio-level analytics including monitoring of metrics, reporting and training through FIRECREST and ICON University
  • Centralised hub solutions, onshore, nearshore or offshore (e.g. eTMF, CTA, Risk Based Monitoring)
  • Dedicated FSP resourcing team enabling rapid ramp-up and proactive resourcing on an ongoing basis
  • Client-specific training platform leveraging ICON's technical and therapeutic expertise

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