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The power of our people
Our commitment to our patients
At ICON, we recognise access to healthcare as a fundamental human right.
ICON partners with clinicians, healthcare providers and researchers to develop and commercialise innovative therapeutics that address unmet patient needs and improve health outcomes. Through these partnerships, we made great progress in 2025 towards improving patients’ lives while advancing UN SDG 3: Good health and well-being.
ICON combines technology, data and partnerships to improve patient access to clinical trials and condense the time from clinical trial to drug approval. We empower our teams with tools that support patients and customers throughout the trial process. To improve the accuracy, efficiency and cost-effectiveness of clinical trials, all of our patient teams work closely and in a complementary fashion with ICON’s suite of AI solutions, beginning with ICON’s digital platform. This end-to-end solution enables interoperability and harmonised data for the patient services team throughout each trial.
Our AI tools enable us to:
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Better manage documentation, compliance, data and resources
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Reduce risks in factors that affect clinical trial conduct
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Quickly identify optimal research sites
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Enhance medical and scientific writing
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Close out trials faster
ICON defines and delivers patient-centric clinical research solutions through our comprehensive services. We aim to simplify how patients access clinical research and support them throughout their journey:
Patient insights
We begin by assessing each patient’s experience with the disease
Patient advocacy strategy
We work with advocacy groups to ensure that we consider patient and caregiver voice
Patient trial experience
We evaluate how trial site visits impact patients and strive to create easier experiences through alternatives such as visits from our home nursing team
Patient identification services
Third party partnerships that harness AI to power potential patients who may be eligible for a clinical trial
Patient recruitment services
We create culturally and linguistically appropriate outreach strategies
Patient concierge services
We assist patients with travel, logistics, stipends, technology and other trial-related matters
Scientifically representative clinical research
Ensuring relevant representation in clinical trials is crucial to confirm that therapies and drugs are effective for the real-world populations that need them most.
Our multifaceted recruitment approach aims to expand representation across the clinical trial ecosystem, from patients to trial investigators and community advocates. We start with a thorough evaluation to define the clinically relevant population based on population science data disaggregated by sex, age group, race and ethnicity then drive to an action plan to confront known barriers to participation. Then ICON’s PACE (Patient Access | Accelerating Clinical Efficacy Data & Efficiency) team collaborates across functions to bring this plan to life and achieve relevant patient representation.
Our commitment to our employees
We owe our success to the thousands of devoted ICON employees who carry out our mission and endeavour to improve patient outcomes around the world. Because our people drive our success, we make their advancement a strategic priority. This includes building on the important progress we have made in recent years to foster an inclusive workplace where all employees enjoy a sense of belonging.
ICON Cares: Fairness for all
As a global values-driven organisation, ICON celebrates all the differences and abilities among our teams. Respecting varied viewpoints and experiences is key to creating a foundation for flourishing interactions with our colleagues, customers, patients and suppliers to drive better patient outcomes.
Overall, ICON is 72% female and 27% male. As of 31 December 2025, the representation broken down at the management levels was as follows:
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46%
VP level and above -
59%
Director level and above -
67%
Manager level and above
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54%
VP level and above -
41%
Director level and above -
33%
Manager level and above
*ICON provides gender-related data in compliance with regulatory requirements in certain jurisdictions.
Employee Inclusion & Belonging (I&B) communities
Several communities within ICON give employees the opportunity to share ideas, learn from colleagues and build stronger connections. These groups encourage interaction with others to celebrate intersectionality across ICON.
Promoting Inclusion and Belonging: International Day of Families
On International Day of Families, our SPACE (Supporting Parents and Carers Everywhere) employee network intentionally brought employees together under the theme of What Family Means to Me. The goal: reflect beyond traditional definitions and stereotypes of family to recognise their colleagues’ diverse structures and lived experiences.
Our commitment to strengthening our communities
ICON employees work hard to make a positive difference in the world and in their own communities.
In 2025, we celebrated the third year of our Charity Matching program. Through Charity Matching, ICON supports various charities worldwide, including those focused on mental health, patient care, homelessness and humanitarian aid. We help amplify the impact of an employee’s or team’s generosity by matching a portion of their fundraising contributions.
Supporting employee-nominated charities
We also continued our annual charity donation program, allowing employees worldwide to nominate charities that matter to them. We select 10 new nominated organisations each year to receive $10,000 donations from ICON, helping us to extend our support to as many employee-nominated causes as possible. To date, this program has benefited over 135 charities worldwide, representing an array of causes and missions.
ICON employees team up to give back in 2025
Throughout 2025, ICON employees in offices around the world once again demonstrated their untiring commitment to improving the lives of others and the communities where they live and work.
Many colleagues from our Bangalore, Buenos Aires, Chennai, Mexico City and Trivandrum offices gave the gift of life by donating blood. In Reading and Sofia, bake sales raised money for children’s charities and other causes. Cancer-specific events, including races and office fundraisers, raised both money and awareness in Livingston and Swansea, while our colleagues in Santiago collected donations of socks and clothing for neighbours in need.
Other events powered by ICON employees included donations of books and school supplies as well as tree plantings to promote a healthier environment.
