Welcome to our Supplier page
We are committed to building collaborative and transparent relationships with our suppliers that support innovation, operational excellence and long-term value creation.
Our procurement approach is focused on responsible sourcing, supplier performance, risk management, sustainability and continuous improvement. We seek to work with suppliers who can consistently deliver quality and comply with applicable regulations, policies and standards.
We are committed to:
Ethical and responsible sourcing
Fair and transparent supplier engagement
Sustainable procurement practices
Strong governance and compliance standards
Protecting data, privacy and information security
Becoming a supplier
Overview
All prospective suppliers must complete our supplier onboarding and due diligence process before they can provide goods or services to ICON.
Our onboarding process helps ensure suppliers meet our operational, financial, compliance, quality and sustainability requirements.
-
1
Supplier identified
A business requirement is identified and a supplier is proposed.
-
2
Initial due diligence
Basic screening is completed to assess suitability and risk.
-
3
Information & documentation submission
Suppliers respond to our onboarding questionnaire and provide required organisational and compliance information via our online portal.
-
4
Risk assessment
Risk reviews are conducted based on areas such as supplier profile, services, geography, data access, IT security and regulatory considerations.
-
5
Approval decision
Relevant stakeholders review the assessment and determine approval requirements. Approved suppliers are created within our procurement and finance systems.
-
6
Ongoing monitoring
Suppliers remain subject to periodic reviews and ongoing due diligence.
Frequently Asked Questions
Why am I being asked for company information?
- This helps us comply with regulatory, financial and risk management requirements.
How long does onboarding take?
- ICON adopt a risk-based approach to onboarding so timelines will vary for each supplier.
Will all suppliers complete the same due diligence?
- No. Requirements are risk-based and may vary depending on the nature of goods or services provided.
Can I begin work before approval?
- No. Suppliers must be fully approved before providing goods or services unless an approved exception applies.
Supplier standards and expectations
Suppliers are expected to maintain effective policies, processes and controls that support compliance with applicable laws, regulations, contractual commitments and the requirements set out below.
Supplier code of conduct
Suppliers must:
- Conduct business ethically and responsibly
- Comply with all applicable laws and regulations
- Respect human rights and labour standards
- Maintain high standards of quality and integrity
Business ethics
Suppliers are expected to:
- Avoid conflicts of interest
- Maintain accurate records
- Operate honestly and transparently
- Comply with competition laws
Fair and inclusive practices
Suppliers are expected to promote fair and inclusive practices throughout their operations and supply chains.
Sustainability commitments
Suppliers are expected to actively manage environmental impacts and support decarbonisation efforts.
Anti-bribery and corruption
Suppliers must maintain effective controls to prevent bribery, corruption, fraud, and other unethical business practices.
Modern slavery and human rights
Suppliers must:
- Prohibit forced labour and human trafficking
- Comply with modern slavery legislation
- Support fair labour practices throughout their supply chains
Data protection and privacy
Suppliers must:
- Protect personal and confidential information
- Comply with applicable privacy legislation
- Report data breaches promptly
Cyber security
Suppliers must maintain appropriate security controls to protect systems, information, and business operations.
Ongoing due diligence and compliance
Approved suppliers are subject to ongoing due diligence and periodic reviews throughout the duration of the supplier relationship.
Suppliers may be asked to provide updated information, certifications, insurance documentation, financial information, sustainability metrics, or responses to compliance questionnaires.
Review activities may include:
- Annual supplier reviews
- Risk reassessments
- Financial health monitoring
- Compliance monitoring
- Sustainability assessments
- Information security reviews
- Regulatory screening
Supplier obligation to notify material changes
Suppliers must promptly notify ICON of any material changes, including:
- Change of ownership or control
- Significant organisational restructuring
- Financial distress or insolvency concerns
- Regulatory investigations or enforcement actions
- Expiry or cancellation of insurance coverage
- Information security incidents or data breaches
- Significant operational disruptions
- Changes affecting contracted services
Sustainability and ESG
At ICON we are committed to sustainable procurement, utilising a responsible, sustainable and ethical value chain and setting clear expectations with our suppliers.
Our goal is to source goods and services from suppliers that demonstrate environmental and social responsibility, uphold the highest standards of ethics and governance, and promote fair and inclusive practices throughout their operations and supply chains.
Net-Zero Ambitions
We support the transition to a low-carbon economy and encourage suppliers to establish emissions reduction programs and net-zero commitments.
Carbon Reporting
Suppliers may be asked to provide data on:
- Greenhouse gas emissions data
- Science-based targets
- Climate-related disclosures
- Carbon reduction plans
Social value
We encourage suppliers to contribute positively to communities through:
Fair employment practices
- Fair and inclusive working practices
- Community investment
- Ethical sourcing practices
Waste reduction
Suppliers are encouraged to:
- Reduce waste generation
- Increase recycling and reuse
- Improve packaging sustainability
- Support circular economy initiatives
ESG reporting guidance
Depending on supplier size, category, and risk profile, suppliers may be requested to provide:
- Sustainability policies
- ESG metrics
- Carbon footprint information
- Human rights disclosures
- Environmental certifications
- Improvement plans and targets
ICON is committed to enabling our suppliers to understand sustainability and how their organisations can make a positive impact. A supplier guide is available for ICON suppliers – please reach out to your procurement contact for a copy.