Direct to Patient Contact Solutions

Our Direct to Patient Contact services are built on decades of global clinical outcomes expertise and real world evidence experience, and over twenty-five years of clinical cross-cultural language services expertise.

These combined services support patients or their caregivers in studies and disease management programs. Our multi-faceted contact methods include email, SMS, phone, letter and in-app alerts to:

• Deliver study information, assistance, and support for patients and caregivers
• Facilitate the collection of patient reported data (COAs, QoL, drug/resources utilisation, safety outcomes)
• Reduce site, investigator and HCP burden and minimise bias through independent patient contact
• Enhance patient engagement through flexible, customised approached based on patient preference

Comprehensive tools and solutions

• Remind Me alerts patients and their caregivers of upcoming deliverables in their preferred format(s), including email, SMS, letter, phone, and in-app alerts.
• Refund Me provides centralised management of patient expenses and compensations according to a standardised process.
• Collect My Data features direct and proactive collection of patient-reported data in a multilingual and multichannel environment using the patient’s preferred method (paper, telephone, ePRO, web, IVRS, SMS).
• Organise My Tests helps schedule tests and visits, and helps to facilitate the collection of samples.
• Make My Treatments Easier involves support for home treatment delivery for clinical trials and liaison with local nursing.