• 18+

    years of experience
  • 85+

    studies supported
  • 128k

    patients managed
  • 560k

    patient contacts performed

Accelerated recruitment, increased patient engagement, improved patient-reported data quality, and minimised study burden and attrition

Our Direct to Patient Contact services are built on decades of global clinical outcomes expertise and real world evidence experience, and over twenty-five years of clinical cross-cultural language services expertise.

These combined services support patients or their caregivers in studies and disease management programs. Our multi-faceted contact methods include email, SMS, phone, letter and in-app alerts to:

  • Deliver study information, assistance, and support for patients and caregivers
  • Facilitate the collection of patient reported data (COAs, QoL, drug/resources utilisation, safety outcomes)
  • Reduce site, investigator and HCP burden and minimise bias through independent patient contact
  • Enhance patient engagement through flexible, customised approached based on patient preference

Comprehensive tools and solutions

  • Remind Me alerts patients and their caregivers of upcoming deliverables in their preferred format(s), including email, SMS, letter, phone, and in-app alerts.
  • Refund Me provides centralised management of patient expenses and compensations according to a standardised process.
  • Collect My Data features direct and proactive collection of patient-reported data in a multilingual and multichannel environment using the patient’s preferred method (paper, telephone, ePRO, web, IVRS, SMS).
  • Organise My Tests helps schedule tests and visits, and helps to facilitate the collection of samples.
  • Make My Treatments Easier involves support for home treatment delivery for clinical trials and liaison with local nursing.
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