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Engage Pulse

Simple, real time feedback for sites

At ICON, strong site partnerships are built on open, ongoing communication. Engage Pulse provides sites with a simple way to share feedback with ICON Clinical Operations at any point during a study.

Part of ICON’s broader Engage programme, Engage Pulse supports constructive dialogue, helps identify opportunities to improve collaboration, and ensures site experiences are heard when it matters most.

What is Engage Pulse?

Engage Pulse is a short, always‑available feedback survey that site staff can access at any time. The survey is designed to support meaningful partnership and continuous improvement:

The voice of the site shapes how we work. 

Real‑time feedback helps ICON continuously improve the support we provide to sites.

It is designed for partnership. 

Feedback helps us better understand site needs and enhance site satisfaction.

It strengthens communication and transparency. 

Engage Pulse promotes ongoing dialogue, so we remain aligned with site expectations and the realities they face on the ground.

Site feedback drives meaningful change. 

Whether highlighting what is working well or flagging opportunities to improve, site input directly informs how we refine our processes and strengthen collaboration.

When sites use Engage Pulse

Sites may use Engage Pulse at any time to share feedback — big or small, positive or constructive — including after a study interaction, site visit, or key milestone.

  • After a study visit or key interaction
  • To highlight positive support or collaboration
  • To share an observation about study processes or communication
  • To suggest opportunities to improve site efficiency

What Engage Pulse is not

To support constructive, effective collaboration, it is important to understand the role Engage Pulse plays alongside existing study processes:

  • It is not intended for urgent, emergency, or safety‑related reporting
  • It does not replace protocol‑defined escalation pathways or other established processes
  • It is not a formal performance evaluation tool
  • Feedback submitted through Engage Pulse is not shared directly with sponsors

How feedback is used

Site feedback is reviewed within ICON Clinical Operations and used to inform continuous improvement and strengthen site partnerships.

Share site feedback via Engage Pulse
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